Terms and Conditions

Last updated: 13 July 2026

These Terms and Conditions govern access to the PrintaPos website, Windows Agent, cloud dashboard, APIs, and related services (together, the “Service”). By creating an account, installing the Agent, or using the Service, you agree to these Terms.

1. Who may use PrintaPos

PrintaPos is intended for businesses and people acting for a business. You must be at least 18 years old and have authority to accept these Terms for the business you represent.

2. What the Service does

PrintaPos captures a copy of receipt data produced by a compatible point-of-sale system, sends it to the PrintaPos cloud, and may use automated tools to turn that data into orders, invoices, menu information, employee information, and reports.

The Service supports your existing POS and printer workflow; it does not replace your POS, fiscal system, accounting records, or legal record-keeping duties. You are responsible for checking captured and automatically extracted information before relying on it.

3. Accounts and devices

• You must provide accurate account and business information.
• You are responsible for passwords, device keys, and all activity under your account.
• Each device key may only be installed on equipment that you own or are authorised to manage.
• You must tell us promptly if credentials or device keys may have been compromised.

4. Your data and lawful use

You keep your rights in the receipts and other information you send to PrintaPos. You give us a limited right to host, copy, transmit, decode, analyse, and display that data only as needed to provide, secure, maintain, and improve the Service.

You must have a lawful basis to collect and upload receipt data, including any customer, employee, payment, tax, or other personal information it contains. You are responsible for providing any notices and obtaining any permissions required by law.

5. Plans and payment

Features, usage limits, and prices are those shown on the website or in the offer accepted by you. If you purchase a paid plan, you agree to pay the stated charges and applicable taxes. We may change plans or prices prospectively, with reasonable notice where required. Mandatory cancellation and refund rights under applicable law remain unaffected.

6. Acceptable use

You must not:

• use the Service unlawfully or to process data you have no right to use;
• attempt to access another customer’s account, devices, or information;
• interfere with security, availability, rate limits, or normal operation;
• introduce malware or use automated traffic that unreasonably burdens the Service;
• reverse engineer, resell, sublicense, or copy the Service except where law expressly permits it; or
• use PrintaPos marks or content without permission.

7. Availability and changes

We aim to keep PrintaPos available and secure, but the Service may be interrupted by maintenance, internet failures, third-party services, or events outside our control. We may change or discontinue features when reasonably necessary. We do not guarantee that every POS, printer, receipt format, or automated extraction will work perfectly.

8. Intellectual property

PrintaPos and its licensors own the Service, software, design, documentation, trademarks, and other materials, excluding your data. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business operations while your account remains active.

9. Third-party services

Some functions depend on third parties, including hosting, AI processing, and anti-abuse providers. Their own terms may apply. We are not responsible for third-party services outside our control, but we select and use providers as described in our Privacy Policy.

10. Suspension and termination

You may stop using the Service at any time. We may restrict or suspend access if you breach these Terms, create a security or legal risk, fail to pay applicable charges, or misuse the Service. Where reasonable, we will give notice and an opportunity to fix the issue.

Some information may be retained after account or venue removal for recovery, security, legal, or backup purposes. Contact us if you require permanent deletion, subject to applicable retention duties.

11. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available.” We exclude implied warranties of uninterrupted operation, fitness for a particular purpose, and error-free automated extraction. Nothing in these Terms excludes rights or warranties that cannot legally be excluded.

12. Limitation of liability

To the fullest extent permitted by law, PrintaPos is not liable for indirect, incidental, special, punitive, or consequential loss, loss of profit, loss of business, or loss caused by inaccurate receipt extraction or systems outside our control. Our total liability relating to the Service will not exceed the amount you paid for the Service during the 12 months before the event giving rise to the claim.

Nothing limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any liability that applicable law does not allow us to limit.

13. Changes to these Terms

We may update these Terms to reflect changes to the Service, business, or law. The updated date will appear above. If a material change affects existing customers, we will provide reasonable notice when required.

14. Governing law and disputes

These Terms are governed by the laws applicable where the PrintaPos operator is established, without overriding mandatory rights that apply to you. Please contact us first so we can try to resolve any dispute. Courts with jurisdiction over the PrintaPos operator will hear disputes unless mandatory law requires another forum.

15. Contact

Questions about these Terms can be sent through the contact form.